Refund Policy

Refund & Return Policy

At Mellow Goods LLC, we strive to ensure your satisfaction with every purchase. Our Refund & Return Policy outlines the conditions under which we accept returns and issue refunds for products purchased from our website, mellowpetcaretools.com.

Refund Eligibility

We offer refunds under the following circumstances:

  • Fraudulent or unauthorized transactions
  • Defective or damaged products

Conditions for Refunds

To be eligible for a refund, please adhere to the following conditions:

  • Only one refund per product is allowed.
  • Refund requests must include valid order details.
  • Approved refunds are processed within a reasonable timeframe.

How to Request a Refund

To initiate a refund, please contact us at:

Return Policy

To return a product, please follow these steps:

  • Contact customer support to request return authorization.
  • Return the item within 10 days of delivery.
  • Customers are responsible for return shipping costs.

Return Address

Please send your returns to:

Mellow Goods LLC
3500 South DuPont Hwy,
Dover, 19901

Refund Processing

Refunds will be issued after inspection of returned items. Please note that processing times may vary based on the payment method used.

Contact Information

If you have any questions or concerns regarding our Refund & Return Policy, please do not hesitate to reach out:

Your satisfaction is important to us, and we appreciate your understanding of our policies.